1.1. These T&C become binding when the MEMBER registers an account, places the first Shipment, makes payment or uses any A2E VN/A2EShip Service.

1.2. Terms of Use, Privacy Policy, Rate Cards, quotations, service-package policies, compensation/insurance policies, Shipment confirmations and other service policies issued or confirmed by A2E VN/A2EShip are incorporated to the extent relevant. If inconsistent, Shipment/package-specific terms confirmed by A2E VN/A2EShip prevail only for the relevant operational, pricing, customs, compensation, insurance and service-commitment details; these T&C govern the remaining matters.

1.3. These T&C are governed by Vietnamese law, subject to mandatory provisions that cannot be excluded, including consumer-protection law. Disputes are handled under Article 17.3.

1.4. ROLE OF A2E VN/A2ESHIP: A2E VN/A2EShip is an independent logistics and purchasing-support service provider, not the seller, buyer or owner of the goods unless expressly confirmed otherwise for a specific Service. A2E VN/A2EShip may perform Services directly or appoint affiliated entities, carriers, warehouses, customs brokers, delivery partners, technology/payment providers and other Service Partners.

1.5. SCOPE OF SERVICES: Services may include international shopping assistance, international transportation, freight forwarding, cross-border logistics, warehousing, consolidation, fulfillment support, customs/document coordination, Shipment management and related services. Buy For Me means purchasing support based on MEMBER-confirmed instructions; Ship For Me means transportation of goods purchased/owned by the MEMBER and delivered to an A2EShip-designated address or warehouse. Routes, service levels, rates and exact scope are determined by the applicable Rate Card, quotation, Shipment confirmation or package policy.

2.1. MEMBER / SHIPPER: The individual using and paying for A2E VN/A2EShip Services, responsible for information, documents, instructions and payment obligations relating to Shipments created or authorised by the MEMBER.

2.2. SHIPMENT / PARCEL: One consignment consisting of one or more packages, parcels or documents prepared for carriage from one sender to one recipient at a specified address.

2.3. A2ESHIP ADDRESS: An origin-country warehouse/receiving location or other address designated by A2E VN/A2EShip for receipt, consolidation or Service provision.

2.4. DECLARED VALUE: The value declared by the MEMBER for customs purposes and as a basis for compensation, insurance, Premium or another service package, if applicable. It must be consistent with a VALID INVOICE and relevant documents unless otherwise accepted by customs or the carrier.

2.5. VALID INVOICE: A commercial invoice, sales invoice, receipt, payment evidence, customs declaration or other reasonable document evidencing the actual goods value.

2.6. FORCE MAJEURE: An objective event beyond reasonable control that could not reasonably be foreseen or remedied despite necessary and reasonable measures, including natural disasters, war, terrorism, epidemic/pandemic, strikes, transport disruption or governmental action.

2.7. CHARGEABLE WEIGHT: The greater of Actual Weight and Volumetric Weight, rounded up to the nearest 0.5 kg unless a Rate Card, route or carrier policy provides otherwise.

2.8. VOLUMETRIC / DIMENSIONAL WEIGHT: Length × Width × Height (cm) / 5000, unless another divisor applies for the carrier or service route.

2.9. WAYBILL: A physical or electronic transport document containing key Shipment details, which may be supplemented by quotations, Shipment confirmations, invoices, packing lists or other accepted written instructions.

2.10. SERVICE PARTNERS: Carriers, airlines, warehouses, customs brokers, delivery partners, technology/payment providers, affiliated entities, subcontractors and other third parties engaged or coordinated by A2E VN/A2EShip to perform or support Services.

2.11. SURCHARGES: Charges additional to base freight, which may include fuel, peak-season, remote-area, oversize/overweight, security, storage, return, re-delivery, special handling, duties/taxes, customs and destination charges imposed by carriers, warehouses, authorities or other relevant parties.

3.1. COMPLIANCE AND VERIFICATION: The MEMBER must comply with these T&C, the Privacy Policy and applicable lawful requirements and provide identification/verification documents when reasonably requested for KYC, payment, customs, fraud-prevention or legal-compliance purposes.

3.2. ACCURATE INFORMATION AND DOCUMENTS: The MEMBER must provide complete, accurate, truthful, timely and lawful information/documents as applicable, including goods description, quantity, Declared Value, origin, HS code if available, sender/recipient details, invoices/purchase evidence, packing list, permits/approvals and information needed for purchasing, receipt, transportation, export/import and customs clearance.

For Buy For Me, the MEMBER must review the product, seller, price, size/colour/specifications, return policy and special requirements before confirming the purchase instruction.

3.3. CONSEQUENCES OF INACCURATE, INCOMPLETE OR LATE INFORMATION: The MEMBER is responsible for valid costs, duties/taxes, penalties, storage, return, declaration/document amendment and other reasonable costs arising from information, documents or instructions supplied inaccurately, incompletely, misleadingly or late by the MEMBER, seller, Consignor, Consignee or a party designated by the MEMBER.

3.4. LAWFUL, RESTRICTED AND PROHIBITED GOODS: The MEMBER must ensure compliance with laws and requirements of origin, transit and destination countries and carrier policies and arrange permits/approvals, labels and documents within the MEMBER’s responsibility. Valid costs/losses arising from breach remain the MEMBER’s responsibility.

3.5. PAYMENT TO SELLER: For Ship For Me, the MEMBER pays the seller directly for goods, local handling/shipping and sales taxes; A2E VN/A2EShip is not a party to that sale. For Buy For Me, the MEMBER pays A2E VN/A2EShip according to the quotation/order confirmation so that A2E VN/A2EShip can assist with purchase under confirmed instructions.

3.6. RIGHT TO REFUSE / SUSPEND HANDLING: A2E VN/A2EShip may refuse, suspend, hold, return or request further information for a Shipment that cannot be lawfully, safely or appropriately handled, including Shipments lacking necessary documents; containing prohibited, restricted, dangerous, undeclared or misdeclared goods; inadequately packed; contrary to customs/carrier rules; involving fraud concerns; or creating unreasonable legal, safety, tax, customs or operational risk. Reasonable notice/handling options will be provided where operationally practicable.

4.1. SERVICE FEE PAYMENT: The MEMBER must pay in full and on time the freight, surcharges, handling, storage, return/re-delivery, duties/taxes, customs/destination and other valid charges quoted, published or confirmed for the Shipment.

4.2. DUTIES, TAXES AND DESTINATION CHARGES: The MEMBER, Consignee or designated party is responsible for import duties, GST/VAT, customs/destination charges, storage/demurrage, D/O/EDO, inspection, amendment and other charges imposed by authorities, carriers, warehouses or relevant parties. Late payment or non-cooperation may result in delay, storage, return, disposal or other required handling.

4.3. ADVANCES AND HANDLING FEES: If A2E VN/A2EShip advances or coordinates payment of duties/taxes, customs, storage, destination or other valid charges to continue handling, the MEMBER must reimburse the valid actual amount plus applicable service/handling fees under the Rate Card, quotation or notice. Available supporting documents will be provided where reasonably obtainable.

4.4. CARRIER ADVANCE OF DUTIES/TAXES: A carrier may advance duties/taxes to authorities. If the Consignee/designated party does not pay and the amount is debited/collected from A2E VN/A2EShip, the MEMBER must reimburse the valid actual amount plus applicable handling fees. Non-payment or non-cooperation by another party does not release the MEMBER’s reimbursement obligation.

5.1. FREIGHT CHARGES: Rates and charges are determined by the applicable Rate Card, quotation, package policy or other A2E VN/A2EShip confirmation effective when the Shipment is created/confirmed, depending on route, service package, Chargeable Weight and requirements.

5.2. RATE AND SURCHARGE CHANGES: A2E VN/A2EShip may adjust rates/surcharges according to operating conditions. Reasonable advance notice will be attempted for A2E-initiated changes to published standard rates. Sudden/unavoidable changes from carriers, fuel, exchange rates, peak season, duties/taxes or authorities may apply immediately or from the third party’s effective date. New rates apply to Shipments created/confirmed from the effective date unless otherwise agreed for a specific Shipment.

5.3. CREDIT WALLET: The MEMBER may use valid account balance to pay for Services. Posting time depends on the payment method and system.

1. a) Wallet balance is primarily used for Services and valid account charges.
2. b) Refunds may be made for cancelled transactions, duplicate/incorrect payments, account termination or other cases under applicable policy/law, after deduction of valid outstanding amounts.
3. c) Upon account termination after obligations are settled, valid remaining balance will be refunded by an appropriate method after reasonable disclosed processing fees, if any.

5.4. BUY FOR ME REFUND / CONTINGENCY POLICY: If A2E VN/A2EShip cannot complete a purchase because the seller rejects/cancels the order, stock is unavailable or another objective reason occurs before successful purchase, A2E VN/A2EShip will refund amounts collected for the uncompleted portion, including product value and related Service amounts not yet incurred; promotional vouchers/credits issued by A2E VN/A2EShip are not cash-redeemable unless required by law.

If product price changes after MEMBER payment but before successful purchase, A2E VN/A2EShip will notify the new price; the MEMBER may pay the difference or cancel the uncompleted purchase and receive a refund as above.

After a successful purchase, cancellation/return is subject to the seller’s policy and incurred costs; A2E VN/A2EShip provides reasonable assistance where feasible but does not guarantee seller acceptance.

6.1. CUSTOMS PROCEDURES AND OPERATIONAL RIGHTS: Within the applicable Service scope, A2E VN/A2EShip may directly or through Service Partners organise/perform export/import customs procedures and related logistics activities based on information, documents and instructions supplied by the MEMBER or relevant parties, including:

1. a) Preparing, checking, completing or coordinating necessary shipping/customs documents;
2. b) Filing/arranging customs declarations, clearance, duty/tax coordination, D/O/EDO, release/pick-up and related import/export processes directly or through customs brokers/Service Partners;
3. c) Opening or inspecting all or part of a Shipment where reasonably suspected, needed for safety/compliance, or required by authorities, customs or carriers.

6.2. DISCLOSURE AND PROCESSING OF SERVICE INFORMATION: A2E VN/A2EShip may provide necessary Shipment information to affiliates, carriers, customs brokers, warehouses, delivery partners, payment/technology providers, insurers and authorities as reasonably necessary for Services, customs, delivery, payment/reconciliation, claims, security or legal compliance.

6.3. CUSTOMS ROLE LIMITATION: A2E VN/A2EShip acts on supplied data/documents and does not automatically become seller, buyer, owner, exporter/importer of record, licence holder or duty/tax payer unless expressly confirmed otherwise. A2E VN/A2EShip does not guarantee customs clearance, release time, duty/tax assessment, HS acceptance, permits or authority decisions.

7.1. RIGHT OF LIEN: To the extent permitted by law, A2E VN/A2EShip may retain Shipments, goods or documents under its control to a reasonable extent to secure overdue related debts, with written notice to the MEMBER.

7.2. DISPOSAL FOR DEBT RECOVERY: If an overdue amount remains unpaid for 30 days after written lien notice, A2E VN/A2EShip may, where lawful and subject to carrier/warehouse/customs/authority requirements, continue holding, sell, destroy or otherwise dispose of related goods/documents to recover the debt and reasonable costs, with any further notice required by law.

7.3. UNPROCESSABLE GOODS: If a Shipment cannot be delivered, returned or further handled and the MEMBER does not provide instructions/pay necessary charges within 30 days after written notice, A2E VN/A2EShip may use a lawful and feasible solution including storage, return, re-delivery, abandonment or disposal.

7.4. DISPOSAL PROCEEDS: Any proceeds may be applied to valid outstanding amounts and reasonable costs; remaining proceeds will be returned/credited where required or permitted by law, and any shortfall remains payable by the MEMBER.

8.1. EMERGENCY HANDLING: A2E VN/A2EShip may immediately isolate, refuse, move, handle or dispose of a Shipment where reasonably necessary for safety, legal compliance or a customs/authority/carrier requirement. Notice will be given where practicable; valid costs arising from the Shipment’s nature/non-compliance are borne by the MEMBER unless directly caused by A2E VN/A2EShip fault.

8.2. LEAKING / DANGEROUSLY DAMAGED GOODS: The MEMBER is responsible for valid cleanup, handling, isolation, repacking or disposal costs arising from leaking, wet, odorous, reactive or dangerous goods, except costs directly caused by proven A2E VN/A2EShip fault.

8.3. HANDLING COSTS: Valid destruction, disposal, cleaning, storage or special-transport costs for prohibited, dangerous, leaking or unsuitable goods are payable by the MEMBER where not directly caused by A2E VN/A2EShip fault.

8.4. SPECIAL / RESTRICTED PRODUCTS: Where A2E VN/A2EShip, a warehouse, carrier or authority cannot lawfully receive, store, redirect or return goods because of licensing, safety or restriction requirements, A2E VN/A2EShip may reject an infeasible option and propose another lawful option where available.

9.1. DELIVERY TIME: A2E VN/A2EShip will use commercially reasonable efforts to transport/deliver within the estimated or package-committed timeframe, subject to route conditions, carrier operations, customs/authorities, Force Majeure and exclusions in these T&C.

9.2. SERVICE COMMITMENTS: Delivery guarantees, refunds, service levels or special benefits apply only when stated in an applicable Rate Card, quotation, package policy or official confirmation. Updated package policies apply to Shipments created/confirmed from their effective date unless otherwise required by law or specifically confirmed.

9.3. CHARGEABLE WEIGHT AND MEASUREMENT: Freight uses Chargeable Weight under Article 2.7. Available measurement evidence will be provided upon reasonable request. For measurements directly made by A2E VN/A2EShip before carrier handover, deviation within ±5% of re-measurement is an allowed technical tolerance; if deviation exceeds ±5% and is confirmed as A2E VN/A2EShip measurement error, the related freight component will be adjusted. This does not apply to rounding rules, volumetric divisors or final carrier data.

9.4. DELIVERY TO MEMBER/RECIPIENT-DESIGNATED LOCATION: Once delivery is confirmed to a mailbox, locker, reception, collection point or other location designated by the MEMBER/Recipient, A2E VN/A2EShip is not responsible for loss/damage occurring after delivery unless evidence shows the loss arose before delivery completion or from direct fault of A2E VN/A2EShip or its appointed Service Partner.

10.1. RIGHT TO REPACK: A2E VN/A2EShip may pack/repack where reasonably needed for safety, compliance, transport optimisation, customs/carrier requirements or damage-risk reduction and may retain operational photos/videos where practicable.

10.2. REPACKING FEES AND RISK: The MEMBER pays applicable repacking fees. Repacking may affect the seller’s return policy. If physical loss/damage is directly caused by proven A2E VN/A2EShip fault in packing/repacking, liability is handled under Articles 11, 12 and 13.

11.1. EXCLUSION OF INDIRECT LOSS: To the extent permitted by law, A2E VN/A2EShip is not liable for indirect/consequential loss, lost profit/business opportunity, anticipated savings, chargeback/refund exposure or delay loss unless the applicable package policy or mandatory law provides otherwise.

11.2. STANDARD COMPENSATION: Unless an applicable Rate Card, quotation, package policy, appendix or confirmation provides otherwise, for a Standard Shipment suffering total/partial loss or physical damage directly caused by proven A2E VN/A2EShip fault, compensation is limited to the Shipping Fee actually paid for the affected Shipment plus 50% of Declared Value; the Declared Value component is capped at SGD 50 per kilogram, with Chargeable Weight capped at 5 kg for this calculation (Shipments over 5 kg are treated as 5 kg).

11.3. FORM OF COMPENSATION: Approved compensation may be credited to the A2E account/Credit Wallet, offset against MEMBER debt, or transferred to a MEMBER-designated bank account after reconciliation and claim approval, unless law or package policy requires otherwise.

11.4. BUY FOR ME: Issues before a successful product purchase are handled under Article 5.4. Once goods are purchased and accepted by A2E VN/A2EShip for transportation, loss/damage is handled under Articles 11, 12, 13 and the applicable package/insurance policy; Buy For Me does not automatically increase liability limits unless separately confirmed.

12.1. INSURANCE / ENHANCED PROTECTION: Standard freight does not include cargo insurance, Premium Protection or enhanced liability unless expressly stated in the applicable Rate Card, package policy, quotation or confirmation. The MEMBER may purchase such protection where available for the route/goods.

12.2. PREMIUM AND OTHER PACKAGES: For Premium Protection, cargo insurance or another special compensation/protection package, compensation scope, maximum protection, conditions, exclusions, fees, claim documents/process and service commitments are governed by the applicable Rate Card, quotation, package policy, appendix or confirmation. Package details are not fixed in these T&C and may be updated under the applicable package policy.

12.3. TIMING AND COST: Insurance/enhanced protection must be selected and paid before A2E VN/A2EShip confirms the package for the Shipment or before carriage, as required by the package policy. Fees/conditions are those effective at purchase.

13.1. MEMBER INDEMNITY: The MEMBER must reimburse/indemnify A2E VN/A2EShip for valid penalties, duties/taxes, storage, return/disposal, declaration/document amendment, reasonable legal costs and other valid costs directly arising from the MEMBER’s or designated party’s breach of law/T&C, prohibited/restricted goods, or inaccurate, incomplete, misleading or late information/documents/instructions.

13.2. OBJECTIVE CAUSES: Unless an applicable package expressly provides otherwise and to the extent permitted by law, A2E VN/A2EShip is not liable for loss, damage, delay, cost or claim arising from:

1. a) Force Majeure and events beyond A2E VN/A2EShip’s reasonable control;
2. b) inherent defect, quality issue, characteristic or nature of the goods;
3. c) customs/carrier/warehouse/authority action, inspection, detention/seizure, delay, duty/tax assessment, classification, permit or other decision, except loss directly arising from fault within A2E VN/A2EShip responsibility.

13.3. MEMBER / SELLER / RECIPIENT / THIRD-PARTY CAUSES: Unless the applicable package expressly provides otherwise and to the extent permitted by law, A2E VN/A2EShip is not liable for loss arising from:

1. a) inaccurate, incomplete, misleading or late addresses, HS codes, customs values, origin, goods descriptions, invoices/documents, permits, labels, packing or instructions;
2. b) delay, refusal or non-performance by a seller, sender, recipient or third party not engaged by A2E VN/A2EShip;
3. c) prohibited, restricted, dangerous, counterfeit, infringing, undeclared or misdeclared goods;
4. d) inadequate packing, labelling, goods characteristics or Shipment preparation by the MEMBER, seller or another third party;
5. e) recipient/designated party failure to pay duties/destination charges, provide permits/documents, accept delivery or complete import/export/customs requirements;
6. f) systems/payment/data-transfer faults outside A2E VN/A2EShip control; chargeback, fraud, payment/refund or commercial disputes between the MEMBER and a seller/recipient/third party; or electrical/magnetic erasure of data/records.

13.4. INTEGRATED SERVICE RESPONSIBILITY: Use of Service Partners does not release A2E VN/A2EShip from contractual obligations to the MEMBER under these T&C; however liability remains subject to applicable limits, exclusions, package conditions, claims procedures and risk allocation. Liability limits do not apply to the extent mandatory law prohibits limitation for proven fraud, wilful misconduct or gross negligence.

14.1. DAMAGE, SHORTAGE, MISDELIVERY OR NON-RECEIPT AFTER RECORDED DELIVERY: Claims must be submitted in writing within seven (7) business days from delivery or the date the system/tracking/POD/carrier records successful delivery, as applicable.

14.2. LOST SHIPMENT: Claims must be submitted within seven (7) business days from the date A2E VN/A2EShip or the carrier confirms in writing that the Shipment is lost or untraceable after reasonable investigation.

14.3. OTHER CLAIMS: Other Service-related claims must be raised within a reasonable time after the event and within the limitation period permitted by applicable law. Contractual/package time limits do not restrict mandatory consumer rights.

14.4. CLAIM PROCEDURE AND DOCUMENTS: Claims must be in writing with documents appropriate to the case, which may include Waybill/tracking, VALID INVOICE, purchase evidence, photos/video, loss/damage evidence, customs/tax documents and documents required by the carrier, insurer or package policy. A2E VN/A2EShip will acknowledge receipt within two (2) business days and advise any reasonably required additional documents. Resolution depends on the case and third-party/authority verification and remains subject to applicable statutory timelines.

15.1. HANDLING: A Shipment that cannot be delivered after up to three (3) attempts, or because of recipient, customs, carrier, destination-charge or data issues, may be returned, stored, re-delivered, abandoned or otherwise handled using a feasible option consistent with the route and carrier/customs requirements. A2E VN/A2EShip will request MEMBER instructions where operationally practicable.

1. a) If the MEMBER does not provide instructions or pay necessary charges within 30 days after written notice, A2E VN/A2EShip may treat the Shipment as abandoned and handle it under law/carrier/customs requirements;
2. b) The Shipment may be returned to the seller/sender or another validly instructed address at MEMBER cost where non-delivery is not directly caused by A2E VN/A2EShip fault;
3. c) Storage, re-delivery, return, disposal or another lawful feasible solution may be used at MEMBER cost where not directly caused by A2E VN/A2EShip fault.

15.2. RETURN / HANDLING COSTS: The MEMBER pays return, re-delivery, storage, disposal and other handling costs plus original freight and related customs/other charges, except costs directly proven to arise from A2E VN/A2EShip fault.

16.1. AFTER INTERNATIONAL SHIPMENT: A2E VN/A2EShip is not the seller and is not obliged to resolve product refunds/returns/exchanges with the seller after international carriage has commenced, unless a separate support Service is expressly confirmed. The MEMBER must deal with the seller regarding the underlying sale.

16.2. PRE-SHIPMENT RETURN SUPPORT: While goods remain in the origin country/intermediary warehouse and the seller permits returns/exchanges, A2E VN/A2EShip may reasonably assist where feasible. The MEMBER pays service, local shipping, duties/taxes and related costs. Assistance does not guarantee seller acceptance.

17.1. TERMINATION BY MEMBER: The MEMBER may terminate the T&C/account without cause by at least 30 days’ written notice unless a shorter period is accepted by A2E VN/A2EShip. Termination does not affect Shipments already accepted or accrued payment/claim obligations.

17.2. TERMINATION / SUSPENSION BY A2E VN/A2ESHIP: A2E VN/A2EShip may terminate the T&C/account without cause by at least 30 days’ written notice. A2E VN/A2EShip may still refuse/suspend an individual Shipment immediately where needed for law, safety, prohibited/restricted goods, fraud, overdue payment or reasonable operational risk; such Shipment suspension does not automatically terminate the whole T&C.

17.3. DISPUTE RESOLUTION: The parties will first seek good-faith negotiation and mediation. If unresolved within a reasonable time, the dispute may be submitted to a competent Vietnamese court under applicable law. Consumer rights and statutory claim/litigation limitation periods apply; no contractual period applies where inconsistent with mandatory law.

A2E VN/A2EShip complies with Vietnam’s Law on Protection of Consumer Rights 2023 and other mandatory rules. Nothing in these T&C excludes or limits mandatory consumer rights, excludes liability that cannot legally be excluded, or creates an unlawful imbalance of rights/obligations. Mandatory consumer law prevails over inconsistent provisions.

19.1. SERVICES AND SYSTEMS: Services are provided under these T&C, applicable package policies and law. Tracking, website/app or Service Partner data may depend on third-party systems; A2E VN/A2EShip uses reasonable efforts to maintain/update information but does not guarantee uninterrupted or error-free systems. This does not limit mandatory consumer rights or non-excludable liability.

19.2. SELLER GOODS: Unless separately confirmed for a specific Service, A2E VN/A2EShip is not the manufacturer/seller and does not guarantee authenticity, quality, commercial origin, functionality or fitness of products selected/purchased from a seller by the MEMBER.

20.1. PERSONAL DATA: A2E VN/A2EShip processes personal data under applicable privacy/data-protection law, including Vietnam Decree No. 13/2023/ND-CP and amendments/replacements. The MEMBER confirms a lawful basis to provide data of senders, recipients, contacts or other data subjects relating to a Shipment.

20.2. PROCESSING AND SHARING: The MEMBER authorises A2E VN/A2EShip and Service Partners to collect, use, disclose, transfer cross-border, store and otherwise process data as reasonably necessary for orders/purchases, receipt, import/export, transport, delivery, payment/reconciliation, claims, compliance, security, support and service improvement. A2E VN/A2EShip applies reasonable technical/organisational safeguards and requires permitted/legal-purpose processing by Service Partners.

20.3. CONFIDENTIALITY: A2E VN/A2EShip uses non-public MEMBER information only as reasonably necessary for Services, compliance, payment/claims, fraud/security prevention or MEMBER-authorised purposes and may disclose it to Service Partners/authorities where reasonably necessary or legally required.

20.4. NOTICES AND COMMUNICATIONS: Formal notices may be sent by email, app, website, registered post/courier or another published/agreed written channel. Operational communications including orders, quotations, instructions, delivery updates, payment reminders and incident notices are valid for operational purposes when sent through email, app, messaging channels or the A2EShip portal unless law requires another form.

21.1. AMENDMENTS: A2E VN/A2EShip may update these T&C to reflect Service, operational or legal changes. For material changes affecting MEMBER rights/obligations, A2E VN/A2EShip will use reasonable efforts to provide advance notice through the website, app, email or another official channel. Amendments apply to Shipments created/confirmed from their effective date unless law or a specific confirmation provides otherwise.

21.2. INTELLECTUAL PROPERTY AND TECHNOLOGY: Trademarks, trade names, logos, software, systems, apps, APIs, templates, rate structures, labels, reports, processes, know-how and materials developed, owned or used by A2E VN/A2EShip remain its property or that of its licensors. The MEMBER receives only a limited right to use them for the Services and may not copy, reverse engineer, resell, sublicense or misuse them.

21.3. TRANSFER AND SERVICE PARTNERS: Neither party may transfer its entire contractual position under these T&C where the transfer materially affects the other party’s rights without any consent required by law. A2E VN/A2EShip may appoint Service Partners to perform/support Services; such appointment does not automatically transfer these T&C or create a direct contract between the MEMBER and a Service Partner.

21.4. SEVERABILITY AND NO WAIVER: If any provision is invalid/unenforceable, remaining provisions remain effective to the extent permitted by law. Delay/failure to exercise a right does not waive that right.

21.5. SURVIVAL: Payment/reimbursement, confidentiality, personal data, intellectual property, claims, liability limits/exclusions, indemnity, dispute resolution and provisions intended by nature to survive continue after account/T&C termination.